What Happens When My Alarm Goes Off?

Within seconds of receiving an alarm signal from a home monitoring system, the monitoring centre's cutting-edge technology gives operators the relevant information they need to respond quickly and effectively. In seconds they can determine:

• What type of emergency it is.
• Who to contact, based on emergency response protocols.
• Which local authorities to dispatch, if required.
• What to do if you're on holidays.
• Whether there is a pet in the house.

Based on the information in your account and the signal information received, operators will take the appropriate action to ensure that the appropriate level of help is provided.